Perficient, Inc, the leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, today announced it has been recognized for helping NextGen Healthcare transform its business by simplifying and streamlining support processes, enhancing the agent experience, and bringing transparency and self-service capabilities to their customers using Salesforce.
For its innovative work with NextGen Healthcare, Perficient received the 2016 Salesforce Partner Innovation Award in Healthcare and Life Sciences during Dreamforce 2016 in San Francisco.
NextGen Healthcare provides electronic health record, financial, and health information exchange solutions for hospitals, health systems, physician practices, and other healthcare organizations. Perficient collaborated with NextGen to implement Salesforce Service Cloud to streamline case management, integrate knowledge management, and roll out a self-service community using Salesforce Community Cloud. Since going live, NextGen has improved case deflection by 10 percent, reduced the average number of days to resolve cases by 50 percent, and improved customer satisfaction scores by 31 percent.
“In my entire career, I have never worked with a third party that truly became one team with us as Perficient did,” said Merle Wallner, vice president of client support at NextGen. “We look forward to working with Perficient as we continue to roll out Salesforce Service Cloud.”
The Salesforce Partner Innovation Awards are given annually during Dreamforce to honor Salesforce’s partner community and to recognize the contributions they make in helping clients innovate and connect with their customers through social, mobile, and cloud technologies.
“We are proud to receive this award and pleased to have our Salesforce Service Cloud and Community Cloud work recognized within the Salesforce partner community at Dreamforce,” said Marc LeCours, general manager of Perficient’s Salesforce practice. “Having delivered more than 3,000 Salesforce engagements, Perficient was the clear choice to transform NextGen’s entire customer service organization and enable the company to deliver a quality self-service experience to its customers.”